TrueCafe. Documentation. Friendly Internet Cafe Software

Administrator
    01. Terminals and Applications
    02. Pricing
    03. Customers
    04. Tickets (Time Codes)
    05. Pre-Paid and Post-Paid Sessions
    06. Shifts
    07. Point-of-Sale
    08. Inventory
    09. Instant Messenger (Chat)
    10. License Key Management
    11. Power Management
    12. Daily Report
    13. Sales Report
    14. Traffic Calculation and URL Log
    15. Point-of-Sale. Receipt
    16. Options

Client
Reports
Web Reports
Printer Watcher
NComputing and Terminal Server Support
Wi-Fi hotspot support (wireless billing)
Database Cleanup
Language Editor
Database Workshop
Server Manager

Pre-Paid and Post-Paid Sessions

Pre-paid session has a time limit, based on a customer balance value and pricing current rate. Server automatically stop a pre-paid session when time is over.

Post-paid session doesn't have a time limit. A customer charged after he ends his session.

Customer starts session from terminal

Use a customer login/password to login. Only member sessions with positive balance can be started in this way. Anonymous sessions must be started on the server.

Operator starts session from server

1. Anonymous session: double-click on a terminal icon.

2. Member session: drag-n-drop a customer from the customer list onto a terminal icon.

Select a pricing if none is set by default for the customer and enter a customer password if account is password-protected

1) Pre-paid. Add time if needed and collect corresponding amount of cash:

2) Post-paid. Set time limit if needed. No cash is collected:

You can customize time/money buttons in options.

Monitor sessions

Press the "List" button to switch between terminal icons and the session list:

Extend session (add time/money)

Press the "Add time/money" button to extend a session:

1) Pre-paid. Add time and collect corresponding amount of cash:

2) Post-paid. Set/extend time limit. No cash is collected:

Sell item (drink, snack, etc.)

Use the "Sell" terminal popup menu to add any service/product to a session:

Customer stops session

Use the "Log off" button in TrueCafe Client to stop your session.

Operator stops session

Select terminal icon or session in the list and press the "Stop" button:

Close session

Opened sessions are displayed in the session list. Stopped sessions, which don't occupy the terminals, are highlighted in grey:

Double-click on a session, collect required cash (or accept a credit card), give change (or put it on the customer balance) and press the "Paid" button. Select the "Print receipt" before if needed:

A session can be closed automatically if:

- there is enough money on a customer balance and
- there are not any open orders

Use the "Close sessions" option to enable this feature.

Pause/resume session

You can pause any running customer session. A corresponding terminal is locked and a customer can't login via TrueCafe Client on this terminal until you resume the session.

You can also pause all active sessions or resume all paused sessions using TrueCafe main menu -> Tasks.

Browse sessions

Sessions window displays today/yesterday/this week/etc. customer sessions. Open sessions are marked with bold navy font.

You can use sessions window to print a receipt after a session has been closed and disappeared from the list of active sessions on the main screen.

Refunds

Use refunds when your customer returns you some purchased items or you have to rollback an entire customer session.

Refund feature is available on the sessions window (main menu > View > Sessions). You can only refund closed sessions. When a refund session is created, use the Delete button to leave the refund items only. Refund sessions are highlighted with red color in the list.

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