UNABLE TO SCAN DOCUMNETS

[muthumanickamg]

Hi serge,

I have updated the new version, the issue is in the customer tab i am unable to add any documents, it is not detecting my scanner( not detecting web cam also )

regards
Muthu

[Serge (TC)]

Hello Muthu,

Hmm, we'll investigate this on Tuesday. Did you get any problems with webcam/scanner in the previous version?

Regards,
Serge.

[muthumanickamg]

no, after upgrading it is not recognising

regards

Muthu

[Serge (TC)]

1) OK, we'll check the software with our test scanner tomorrow.

2) Can't reproduce the problem with webcam, seems to be working well on our test computers.

Regards,
Serge.

[muthumanickamg]

hi serge,
web cam is working for me from customer-main tab.
From Customer-document tab also i use to get scanner and usb web cam in the list. now nothing is coming from document tab.
regards
Muthu

[muthumanickamg]

HI SERGE,
when this problem will be sorted out, i am unable to scan and keep the id proof of the customers
regards
muthu

[Serge (TC)]

We're working on this, hope it's resolved in a few days.

Regards,
Serge.

[muthumanickamg]

hi serge,
any breakthrough?
Regards

Muthu

[Serge (TC)]

Not yet. Please wait a couple of days or if it's a top urgent issue, downgrade to the previous version.

Regards,
Serge.

[Serge (TC)]

Hello Muthu,

We've fixed the bug, please re-install TrueCafe Server from the latest version:

http://www.truecafe.net/download.html

Does it resolve the problem?

Regards,
Serge.

[muthumanickamg]

Hi serge,
it is working fine now. Thank you so much
regards

Muthu

[Serge (TC)]

Happy to hear this!

Let us know when you have further questions!

Regards,
Serge.