UNABLE TO SCAN DOCUMNETS

Discuss any issue concerning TrueCafe software

UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Sat Jun 09, 2012 6:13 am

Hi serge,

I have updated the new version, the issue is in the customer tab i am unable to add any documents, it is not detecting my scanner( not detecting web cam also )

regards
Muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Mon Jun 11, 2012 4:39 am

Hello Muthu,

Hmm, we'll investigate this on Tuesday. Did you get any problems with webcam/scanner in the previous version?

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Re: UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Mon Jun 11, 2012 5:07 am

no, after upgrading it is not recognising

regards

Muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Tue Jun 12, 2012 10:55 am

1) OK, we'll check the software with our test scanner tomorrow.

2) Can't reproduce the problem with webcam, seems to be working well on our test computers.

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Re: UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Tue Jun 12, 2012 3:22 pm

hi serge,
web cam is working for me from customer-main tab.
From Customer-document tab also i use to get scanner and usb web cam in the list. now nothing is coming from document tab.
regards
Muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Thu Jun 14, 2012 5:00 am

HI SERGE,
when this problem will be sorted out, i am unable to scan and keep the id proof of the customers
regards
muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Fri Jun 15, 2012 7:01 am

We're working on this, hope it's resolved in a few days.

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Re: UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Mon Jun 18, 2012 8:36 am

hi serge,
any breakthrough?
Regards

Muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Mon Jun 18, 2012 8:51 am

Not yet. Please wait a couple of days or if it's a top urgent issue, downgrade to the previous version.

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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Mon Jun 18, 2012 1:45 pm

Hello Muthu,

We've fixed the bug, please re-install TrueCafe Server from the latest version:

http://www.truecafe.net/download.html

Does it resolve the problem?

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Re: UNABLE TO SCAN DOCUMNETS

Postby muthumanickamg » Tue Jun 19, 2012 5:13 pm

Hi serge,
it is working fine now. Thank you so much
regards

Muthu
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Re: UNABLE TO SCAN DOCUMNETS

Postby Serge (TC) » Wed Jun 20, 2012 8:52 am

Happy to hear this! :)

Let us know when you have further questions!

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