Printing tickets on Dymo Labelwriter

[Reef]

I have a Dymo Labelwriter 400, which is a small label printer. I've been trying to use it to print tickets (one at a time), but I always get a 'divide by zero' error. Any idea what's causing this?

[Serge (TC)]

Hello Kris,

We've recenlty got such a bug report from another customer, going to start working on this issue very soon. We can't reproduce this problem on our printers so we'll have to develop a special debug vesion with advanced log of the ticket printing facility. I hope you help us with the testing.

Thank you very much in advance!

Regards
Serge.

[Reef]

Sure I'll help testing, just let me know when this special debug version is ready

[Serge (TC)]

Hello Kris,

Excuse me, do you have "Vertical" or "Horizontal" layout selected in the TrueCafe main menu > Tools > Options> Tickets > Design option?

Regards,
Serge.

[Reef]

I have tried both with no result. Most of the time I get the divide by zero error, but sometimes there's no error at all, but also nothing is being printed. When I close TrueCafe later, an empty label comes out of my labelprinter.

[Serge (TC)]

Hello Kris,

Could you please try the latest beta, I hope it fixes the problem:

http://www.truecafe.net/beta45.html

Please let me know if you have any news on this! Thank you in advance!

Regards,
Serge.

[Reef]

Thanks Serge, I really appreciate the great support, but unfortunately I'm closing down my shop. Today is the last day I'm open.

[Serge (TC)]

Hello Kris,

I'm really sorry to hear this. We'll be missing your thoughful comments on our software and all your help.

Thank you very much for the cooperation!

Please let me know if you need something from our side.

Regards,
Serge.