PRINT LIST WITH THIN CLIENTS

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PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Thu May 31, 2012 3:38 pm

Hi serge,
The computer name is not appearing for thin clients in the print job list. check the picture please
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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Fri Jun 01, 2012 8:02 am

Hello Muthu,

Open your Windows network settings, your card properties and disable TCP/IP v6 protocol.

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Sat Jun 02, 2012 5:02 am

Hi serge,
I have disabled the TCP/IP v6 protocol in the pc where the printer is connected. Now I can see the ip address of the host only, not the thin client name/ or ip address.
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Muthu
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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Sat Jun 02, 2012 10:42 am

Please send the screenshot again and a simple diagram of your network with TrueCafe Server, NComputing host, printer and Printer Watcher depicted.

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Sun Jun 03, 2012 2:29 pm

Hi serge,
check the picture, 192.168.0.121 is the host of thin clients
regards
muthu
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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Mon Jun 04, 2012 2:04 pm

When you print a document from NComputing terminal, you have to get NComputing host name (or IP) and the corresponding user name in the print log.

Doesn't it work list this on your system?

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Tue Jun 05, 2012 3:07 am

YES only host ip address is coming. I will not be able to track from which terminal the print has come

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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Tue Jun 05, 2012 8:15 am

Hello Muthu,

You have TrueCafe Printer Watcher system service installed on only your server computer?

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Tue Jun 05, 2012 10:15 am

yes, it is installed

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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Wed Jun 06, 2012 9:59 am

Install Printer Watcher on your NComputing host and connect it to your TrueCafe Server.

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Thu Jun 07, 2012 10:34 am

Hi serge,
I have not understood . Installation of printer watcher in thin client host is ok. How to connect to truecafe server? ( Thin client host and trucafe server are two different pc's)
regards

Muthu
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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Fri Jun 08, 2012 8:50 am

When you install Printer Watcher, there is "Printer Watcher Config" in your TrueCafe Windows Program menu. You have to specify the TrueCafe Server IP there.

In your mixed thin client + PCs topology this could be a sophisticated task actually... We'll think on how we can improve this in the next versions.

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Re: PRINT LIST WITH THIN CLIENTS

Postby muthumanickamg » Sun Nov 25, 2012 3:21 pm

Hi serge,
any improvements on the above issue in the current beta versions

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Re: PRINT LIST WITH THIN CLIENTS

Postby Serge (TC) » Mon Nov 26, 2012 10:10 am

Not yet unfortunately.

Planning all the print monitoring improvements for version 6.1.

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