Receipt Printing Errors

[Eyekon]

Receipts are printing with odd characters on them. er prints at the top and e prints at the bottom. Also the printer isn't rolling the receipt out far enough afterwards so part of the receipt remains in the printer when its torn off. Also the cut function isn't working. Any ideas?

[Serge (TC)]

Hello Eyekon,

Hmm, haven't got such a report before... Could you please scan and email us your receipt to support@truecafe.net?

Thank you in advance!

Regards,
Serge.

[Eyekon]

Thanks.

I have just emailed you a receipt scan with issues.

[Serge (TC)]

We've got the email, thank you for the info!

1) Could you please remind me what receipt printer model do you use?

2) Does it print any extra characters when you print a receipt on an A4 printer (if you happen to have one)?

3) Try disabling cash drawer (main menu > Tools > Cash drawer) and print a receipt, does it make any difference?

Regards,
Serge.

[Eyekon]

1) Samsung SRP-350 USB.
2) Doesn't print any extra characters when printed on A4 printer.
3) Tried disabling Till, all to no effect, unfortunately.

Thanks

[Serge (TC)]

OK, will investigate this, let you know when we have any update.

Regards,
Serge.

[Serge (TC)]

Hello Eyekon,

Please open your printer advanced option (see the screenshot), make sure that you have cutter mode = full cut. If not, please send me a screenshot of your advanced options.

Does it help?

Regards,
Serge.

[Serge (TC)]

...please also check the following option:

[Eyekon]

That doesn't appear to work with the following;

BIXOLON Printer

SRP-350

Driver Version: V3.1.9E

Any ideas?

[Serge (TC)]

Excuse me, you don't have such options in your system or setting them doesn't work out?

Regards,
Serge.

[Eyekon]

SETTINGS 1

prnt_settings_1.jpg (224.92 KiB) Viewed 1695 times

[Eyekon]

PRINTER SETTINGS 2

prnt_settings_2.jpg (223.63 KiB) Viewed 1695 times

[Serge (TC)]

Open your printer Properties, "Printing preferences..." button, "Paper/Quality" tab, do you see the corresponding option?

Regards,
Serge.

[Eyekon]

PRINT SETTINGS 3

prnt_settings_3.jpg (192.88 KiB) Viewed 1692 times

[Serge (TC)]

Does it cut when you print a test document from e.g. Windows Notepad?

Regards,
Serge.

[Eyekon]

Nope.

[Serge (TC)]

Does it cut if you print from any POS supported program?

Regards,
Serge.

[Eyekon]

Yes it does.

[Serge (TC)]

Could you please check whether there are any special POS printer options set in that program which works well with your printer?

Thanks a lot in advance!

Regards,
Serge.

[Eyekon]

The printer works fine with both Smartlaunch and Quickbooks POS 9, but however not with TrueCafe or MS POS 2009.

Any ideas?

[Serge (TC)]

Do you have any options set in Smartlaunch or QB for your receipt printer?

Regards,
Serge.

[Eyekon]

No additional settings were required. They just worked straight out of the box with the printer.

[Serge (TC)]

Hmm, not sure I know what could be the reason of such a problem, will think about this.

Regards,
Serge.

[Eyekon]

Any thoughts?

[Serge (TC)]

Have no ideas on this unfortunately.

Regards,
Serge.