Receipt Printing Errors

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Receipt Printing Errors

Postby Eyekon » Wed May 23, 2012 11:57 am

Receipts are printing with odd characters on them. er prints at the top and e prints at the bottom. Also the printer isn't rolling the receipt out far enough afterwards so part of the receipt remains in the printer when its torn off. Also the cut function isn't working. Any ideas?
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Re: Receipt Printing Errors

Postby Serge (TC) » Wed May 23, 2012 1:39 pm

Hello Eyekon,

Hmm, haven't got such a report before... Could you please scan and email us your receipt to support@truecafe.net?

Thank you in advance!

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Re: Receipt Printing Errors

Postby Eyekon » Mon May 28, 2012 10:58 am

Thanks.

I have just emailed you a receipt scan with issues.
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Re: Receipt Printing Errors

Postby Serge (TC) » Mon May 28, 2012 11:33 am

We've got the email, thank you for the info!

1) Could you please remind me what receipt printer model do you use?

2) Does it print any extra characters when you print a receipt on an A4 printer (if you happen to have one)?

3) Try disabling cash drawer (main menu > Tools > Cash drawer) and print a receipt, does it make any difference?

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Re: Receipt Printing Errors

Postby Eyekon » Tue May 29, 2012 10:02 am

1) Samsung SRP-350 USB.
2) Doesn't print any extra characters when printed on A4 printer.
3) Tried disabling Till, all to no effect, unfortunately.

Thanks
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Re: Receipt Printing Errors

Postby Serge (TC) » Tue May 29, 2012 10:44 am

OK, will investigate this, let you know when we have any update.

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Re: Receipt Printing Errors

Postby Serge (TC) » Wed May 30, 2012 9:21 am

Hello Eyekon,

Please open your printer advanced option (see the screenshot), make sure that you have cutter mode = full cut. If not, please send me a screenshot of your advanced options.

Does it help?

Regards,
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Re: Receipt Printing Errors

Postby Serge (TC) » Wed May 30, 2012 9:58 am

...please also check the following option:
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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 02, 2012 10:35 am

That doesn't appear to work with the following;

BIXOLON Printer

SRP-350

Driver Version: V3.1.9E

Any ideas?
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Re: Receipt Printing Errors

Postby Serge (TC) » Sat Jun 02, 2012 10:40 am

Excuse me, you don't have such options in your system or setting them doesn't work out?

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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 02, 2012 11:17 am

SETTINGS 1

prnt_settings_1.jpg
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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 02, 2012 11:25 am

PRINTER SETTINGS 2

prnt_settings_2.jpg
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Re: Receipt Printing Errors

Postby Serge (TC) » Sat Jun 02, 2012 11:48 am

Open your printer Properties, "Printing preferences..." button, "Paper/Quality" tab, do you see the corresponding option?

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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 02, 2012 1:00 pm

PRINT SETTINGS 3

prnt_settings_3.jpg
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Re: Receipt Printing Errors

Postby Serge (TC) » Sat Jun 02, 2012 1:17 pm

Does it cut when you print a test document from e.g. Windows Notepad?

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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 02, 2012 1:28 pm

Nope.

:(
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Re: Receipt Printing Errors

Postby Serge (TC) » Mon Jun 04, 2012 1:52 pm

Does it cut if you print from any POS supported program?

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Re: Receipt Printing Errors

Postby Eyekon » Sat Jun 09, 2012 10:07 am

Yes it does.
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Re: Receipt Printing Errors

Postby Serge (TC) » Mon Jun 11, 2012 4:40 am

Could you please check whether there are any special POS printer options set in that program which works well with your printer?

Thanks a lot in advance!

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Re: Receipt Printing Errors

Postby Eyekon » Tue Jun 19, 2012 9:32 am

The printer works fine with both Smartlaunch and Quickbooks POS 9, but however not with TrueCafe or MS POS 2009.

Any ideas?
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Re: Receipt Printing Errors

Postby Serge (TC) » Tue Jun 19, 2012 10:44 am

Do you have any options set in Smartlaunch or QB for your receipt printer?

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Re: Receipt Printing Errors

Postby Eyekon » Tue Jun 19, 2012 12:17 pm

No additional settings were required. They just worked straight out of the box with the printer.
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Re: Receipt Printing Errors

Postby Serge (TC) » Wed Jun 20, 2012 8:27 am

Hmm, not sure I know what could be the reason of such a problem, will think about this.

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Re: Receipt Printing Errors

Postby Eyekon » Mon Jul 02, 2012 9:40 am

Any thoughts?
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Re: Receipt Printing Errors

Postby Serge (TC) » Mon Jul 02, 2012 4:33 pm

Have no ideas on this unfortunately.

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